Need a hand? Email support@arcanumworld.org and we’ll get back to you. When reporting an alarm issue, please tell us your device model, OS version, and what happened — it helps us fix it fast.
Arise relies on your device, so a few settings matter — especially on Android:
Important: for anything critical, always keep a backup alarm. Arise is a convenience tool, not a guaranteed system.
Make sure microphone permission is granted, then tap the mic and say the phrase clearly. After three tries, Arise falls back to a math problem so you’re never stuck.
Dismiss your alarm each scheduled morning to grow your streak. Miss a scheduled alarm and it resets. Hit milestones (3, 7, 14, 21, 30, 60 days) to unlock features.
Background playback should continue; if it stops, check the battery/background settings above. Sleep audio isn’t safety-critical, so aggressive power saving may pause it on some devices.
Enable it in Settings → Bedtime reminder, set your target time and offset, and make sure notifications are allowed.
Subscriptions are billed by the app store, so cancel there:
Cancelling stops future renewals; you keep Premium until the current period ends.
Open Settings → Restore Purchases in Arise. If it still doesn’t restore, email us with your store receipt.
Refunds are handled by Apple/Google under their policies. Request them through your store account.
In the app: Settings → Account & Data → Delete account & data. Remember to cancel any active store subscription separately (above) — deleting your account doesn’t cancel billing.
See our Privacy Policy. Short version: we don’t sell your data or show ads; voice audio is never stored.
Still stuck? Email support@arcanumworld.org — we read every message.